Administrative Procedure: 390
OFFICE OF THE OMBUDSPERSON REFERRAL
Background
The British Columbia government has established the Office of the Ombudsperson. From time to time, individuals may choose to take their complaints about a school or the District to the Ombudsperson.
Procedures
1. According to the guidelines and practices of the Office of the Ombudsperson, notification of a complaint to the Ombudsperson will either be made directly to the school involved or the District, depending on the circumstances of each complaint.
2. Referrals from the Office of the Ombudsperson to the District Office will be made to the Superintendent or designate.
3. Principals receiving notice of complaint regarding their school shall inform the Superintendent that an investigation is taking place by completing Form 390-1.
4. Details of concluded investigation(s) shall be kept on file at the school and copies of final results supplied to the Superintendent’s office.
5. The Superintendent or designate will summarize the types of school and District complaints registered in order to update the Board on an annual basis.
Reference: Sections 20, 22, 65, 85 School Act
Revised: September 2018